I have been asking around about what the riders like most about the bus drivers. There are many things. One that is standing out is their friendliness.
What is intriguing is that those whose names came up more frequently smiled a lot.
While riding with Larry Jones on Sunday, he mentioned in his career as a bus driver he had a trainer who emphasized the importance of smiling. Of the names who surfaced as liked most, they all smiled a lot… in addition to Larry J., Debbie and Dottie’s names came up.
Others are very friendly and accommodating. The drivers whose buses I ride with more have very positive qualities too. Dawn has a friendly, caring voice; Randy a jovial sense of humor; and Dan a cordial professional personality. All good qualities.
There are many other drivers liked and who are friendly, but the Smile Factor stood out as a defining characteristic of those mentioned more frequently. A smile goes a long way in making a person feel welcomed, valued, important.
More to come later on why the drivers are liked by passengers… more observations there. Although the smile factor rose to the surface.
Lesson learned:
What is intriguing is that those whose names came up more frequently smiled a lot.
While riding with Larry Jones on Sunday, he mentioned in his career as a bus driver he had a trainer who emphasized the importance of smiling. Of the names who surfaced as liked most, they all smiled a lot… in addition to Larry J., Debbie and Dottie’s names came up.
Others are very friendly and accommodating. The drivers whose buses I ride with more have very positive qualities too. Dawn has a friendly, caring voice; Randy a jovial sense of humor; and Dan a cordial professional personality. All good qualities.
There are many other drivers liked and who are friendly, but the Smile Factor stood out as a defining characteristic of those mentioned more frequently. A smile goes a long way in making a person feel welcomed, valued, important.
More to come later on why the drivers are liked by passengers… more observations there. Although the smile factor rose to the surface.
Lesson learned:
Smile… whenever you have the chance. A smile will never hurt you and it may very likely make the other person feel special. When we smile, we can’t help but feeling a little better ourselves too.
“A smile is a light in the window that tells others there is a caring, sharing person inside.” Denis Waitley
For a great line of Biz Book Summaries with a Spiritual insight check out the Spirit Savvy Business. http://spiritsavvybiz.blogspot.com/
“A smile is a light in the window that tells others there is a caring, sharing person inside.” Denis Waitley
For a great line of Biz Book Summaries with a Spiritual insight check out the Spirit Savvy Business. http://spiritsavvybiz.blogspot.com/
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